[ TELENAV REFUND POLICY ]

TeleNav Hardware Warranties and Refunds

All TeleNav mounts, cables, and the GPS kit are warranted for a year.

We will process returns and refunds of the TeleNav mounts, cable or GPS Kit if:

  • You apply for an RMA using this website within 30 days of ordering the item,
  • your returned item arrives within 10 days of TeleNav’s issuing the RMA, and
  • the item is in its original condition, not damaged; and there are no missing parts.

Please do not send us items that do not meet the conditions listed above, as we do not issue refunds for nonqualifying items and cannot return the items to you.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the original shipping costs from your refund.

TeleNav Service Refund

TeleNav can't refund for services purchased through Nextel.

If you paid through credit card at www.telenav.com, then you may cancel your account at any time subject to the following policies:

  1. If you cancel within the first thirty (30) days, all charges will be credited back to your account.
  2. For TeleNav GPS Kit promotion (free GPS Kit for two-year plan), we have 30 days warranty for full refund upon returning hardware. Beyond 30 days, both TeleNav service and GPS Kit are not refundable.
  3. If you cancel at any time after the first thirty (30) days, TeleNav will refund only the unused portion of the paid service subscription fees, not to include the account activation fee. The unused portion is computed based on the start date of the service period, the duration of the service subscription, and the date the cancellation request is processed. Accounts remain active and you will be charged therefore until you take action to close the account. If you cancel and then reactivate the service, an activation fee will be charged at the time of reactivation.
  4. You will be charged for the monthly fee even if you do not use TeleNav during any such month.
  5. There will be no credit for any promotional months of service provided preceding the paid subscription period or as a result of accruing new customer referral incentives.